/* =============================================================================
   Omnis — Reusable Chat Platform Styles
   Chat widget colors use --omnis-* (overridden at runtime from tenant config).
   Admin UI colors use --admin-* (tenant-themeable via Command Center).
   ============================================================================= */
@import url('https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&display=swap');

:root {
    /* ── Chat widget tokens (unchanged, per-tenant at runtime) ── */
    --omnis-primary: #2563eb;
    --omnis-primary-light: #3b82f6;
    --omnis-accent: #f59e0b;
    --omnis-white: #FFFFFF;
    --omnis-gray-light: #F5F5F5;
    --omnis-gray: #E0E0E0;
    --omnis-gray-dark: #666666;
    --omnis-text: #333333;
    --omnis-success: #28a745;
    --omnis-warning: #ffc107;
    --omnis-danger: #dc3545;
    --shadow: 0 2px 10px rgba(0, 0, 0, 0.1);
    --shadow-lg: 0 4px 20px rgba(0, 0, 0, 0.15);
    --border-radius: 8px;
    --transition: all 0.2s ease;

    /* ── Admin UI tokens (Smart Factory defaults — Command Center overrides) ── */
    --admin-bg: #181C25;
    --admin-surface: #232632;
    --admin-surface-hover: #2a2f3e;
    --admin-primary: #3EB7FF;
    --admin-primary-dark: #2A9DE5;
    --admin-primary-glow: rgba(62, 183, 255, 0.25);
    --admin-accent: #36F997;
    --admin-accent-dark: #1FE082;
    --admin-text: #ffffff;
    --admin-text-muted: #C5C9D6;
    --admin-text-dim: #8FA0BF;
    --admin-border: rgba(197, 201, 214, 0.15);
    --admin-danger: #ff6b6b;
    --admin-success: #36F997;
    --admin-warning: #ffd166;
    --admin-font: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
    --admin-radius: 8px;
    --admin-shadow: 0 2px 12px rgba(0, 0, 0, 0.3);
    --admin-shadow-lg: 0 8px 32px rgba(0, 0, 0, 0.4);
}

* {
    box-sizing: border-box;
    margin: 0;
    padding: 0;
}

body {
    font-family: var(--admin-font);
    background-color: var(--admin-bg);
    color: var(--admin-text);
    line-height: 1.6;
}

/* =============================================================================
   Chat Widget Styles
   ============================================================================= */

.chat-container {
    max-width: 450px;
    margin: 20px auto;
    background: var(--omnis-white);
    border-radius: var(--border-radius);
    box-shadow: var(--shadow-lg);
    overflow: hidden;
    display: flex;
    flex-direction: column;
    height: calc(100vh - 40px);
    max-height: 700px;
}

.chat-header {
    background: linear-gradient(135deg, var(--omnis-primary) 0%, var(--omnis-primary-light) 100%);
    color: var(--omnis-white);
    padding: 16px 20px;
    display: flex;
    align-items: center;
    gap: 12px;
}

.chat-header-icon {
    width: 40px;
    height: 40px;
    background: transparent;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 20px;
    color: var(--omnis-white);
    overflow: hidden;
}

.chat-header-logo {
    width: 100%;
    height: 100%;
    object-fit: cover;
    border-radius: 50%;
}

.chat-header-info h1 {
    font-size: 16px;
    font-weight: 600;
    margin-bottom: 2px;
}

.chat-header-info p {
    font-size: 12px;
    opacity: 0.9;
}

.chat-messages {
    flex: 1;
    overflow-y: auto;
    padding: 20px;
    display: flex;
    flex-direction: column;
    gap: 12px;
    background: var(--omnis-gray-light);
}

.message {
    max-width: 85%;
    padding: 12px 16px;
    border-radius: 16px;
    animation: fadeIn 0.3s ease;
}

@keyframes fadeIn {
    from { opacity: 0; transform: translateY(10px); }
    to { opacity: 1; transform: translateY(0); }
}

.message.bot {
    background: var(--omnis-white);
    color: var(--omnis-text);
    align-self: flex-start;
    border-bottom-left-radius: 4px;
    box-shadow: var(--shadow);
    line-height: 1.5;
}

.message.bot ul { margin: 6px 0; padding-left: 20px; }
.message.bot li { margin-bottom: 2px; }
.message.bot strong { color: var(--omnis-primary); }

.message.user {
    background: var(--omnis-primary);
    color: var(--omnis-white);
    align-self: flex-end;
    border-bottom-right-radius: 4px;
}

.message.system {
    background: var(--omnis-accent);
    color: var(--omnis-primary);
    align-self: center;
    text-align: center;
    font-size: 14px;
    max-width: 90%;
}

/* Bot message group (wraps badge + bubble + citations) */
.bot-message-group {
    align-self: flex-start;
    max-width: 85%;
    display: flex;
    flex-direction: column;
    gap: 4px;
    animation: fadeIn 0.3s ease;
}

/* RAG badge in header */
.rag-badge {
    margin-left: auto;
    padding: 3px 10px;
    border-radius: 12px;
    font-size: 11px;
    font-weight: 600;
    white-space: nowrap;
}
.rag-badge.rag-on {
    background: rgba(255,255,255,0.25);
    color: var(--omnis-white);
}
.rag-badge.rag-off {
    background: rgba(255,255,255,0.15);
    color: rgba(255,255,255,0.7);
}

/* Confidence badge */
.confidence-badge {
    display: inline-block;
    padding: 2px 8px;
    border-radius: 10px;
    font-size: 11px;
    font-weight: 600;
    align-self: flex-start;
}
.confidence-high   { background: #dcfce7; color: #166534; }
.confidence-medium { background: #fef9c3; color: #854d0e; }
.confidence-low    { background: #fee2e2; color: #991b1b; }

/* Citations */
.citations {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 6px;
    padding: 6px 0 0;
}
.citations-label {
    font-size: 11px;
    font-weight: 600;
    color: var(--omnis-gray-dark);
    text-transform: uppercase;
    letter-spacing: 0.04em;
}
.citation-chip {
    display: inline-block;
    padding: 2px 8px;
    background: var(--omnis-gray-light);
    border: 1px solid var(--omnis-gray);
    border-radius: 10px;
    font-size: 11px;
    color: var(--omnis-text);
    cursor: default;
}
.citation-chip:hover {
    background: var(--omnis-gray);
}

/* Escalation */
.escalation-wrap {
    padding-top: 8px;
}

/* Lead Capture Form */
.lead-capture-card {
    background: var(--omnis-white);
    border: 1px solid var(--omnis-gray);
    border-radius: var(--border-radius);
    padding: 16px;
    box-shadow: var(--shadow);
}

.lead-capture-heading {
    font-size: 14px;
    font-weight: 600;
    color: var(--omnis-primary);
    margin-bottom: 12px;
}

.lead-capture-form {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.lead-capture-input {
    width: 100%;
    padding: 10px 12px;
    border: 1px solid var(--omnis-gray);
    border-radius: 8px;
    font-size: 13px;
    outline: none;
    transition: var(--transition);
}

.lead-capture-input:focus {
    border-color: var(--omnis-primary);
    box-shadow: 0 0 0 2px rgba(37, 99, 235, 0.1);
}

.lead-capture-actions {
    display: flex;
    gap: 8px;
    margin-top: 4px;
}

.lead-capture-skip {
    background: none;
    border: none;
    color: var(--omnis-gray-dark);
    font-size: 12px;
    cursor: pointer;
    padding: 8px 12px;
    transition: var(--transition);
}

.lead-capture-skip:hover {
    color: var(--omnis-text);
}

/* Assessment Workflow */
.assessment-progress {
    display: inline-block;
    padding: 2px 10px;
    border-radius: 10px;
    font-size: 11px;
    font-weight: 600;
    background: var(--omnis-primary);
    color: var(--omnis-white);
    align-self: flex-start;
}

.assessment-input-area {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
    padding-top: 8px;
}

.assessment-option {
    padding: 8px 14px;
    background: var(--omnis-white);
    border: 1px solid var(--omnis-gray);
    border-radius: 16px;
    font-size: 13px;
    cursor: pointer;
    transition: var(--transition);
    color: var(--omnis-text);
}

.assessment-option:hover {
    border-color: var(--omnis-primary);
    color: var(--omnis-primary);
}

.assessment-option.selected {
    background: var(--omnis-primary);
    color: var(--omnis-white);
    border-color: var(--omnis-primary);
}

.assessment-textarea {
    width: 100%;
    padding: 10px 12px;
    border: 1px solid var(--omnis-gray);
    border-radius: 8px;
    font-size: 13px;
    font-family: inherit;
    resize: vertical;
    outline: none;
    transition: var(--transition);
}

.assessment-textarea:focus {
    border-color: var(--omnis-primary);
    box-shadow: 0 0 0 2px rgba(37, 99, 235, 0.1);
}
.escalation-note {
    font-size: 12px;
    color: var(--omnis-gray-dark);
    margin-bottom: 6px;
}

.typing-indicator {
    display: flex;
    gap: 4px;
    padding: 12px 16px;
    background: var(--omnis-white);
    border-radius: 16px;
    border-bottom-left-radius: 4px;
    align-self: flex-start;
    box-shadow: var(--shadow);
}

.typing-indicator span {
    width: 8px;
    height: 8px;
    background: var(--omnis-gray-dark);
    border-radius: 50%;
    animation: bounce 1.4s infinite ease-in-out;
}

.typing-indicator span:nth-child(1) { animation-delay: 0s; }
.typing-indicator span:nth-child(2) { animation-delay: 0.2s; }
.typing-indicator span:nth-child(3) { animation-delay: 0.4s; }

@keyframes bounce {
    0%, 80%, 100% { transform: scale(0); }
    40% { transform: scale(1); }
}

.escalation-button {
    display: inline-block;
    padding: 10px 20px;
    background: var(--omnis-accent);
    color: var(--omnis-primary);
    border: none;
    border-radius: 20px;
    font-weight: 600;
    font-size: 13px;
    cursor: pointer;
    transition: var(--transition);
}

.escalation-button:hover {
    background: var(--omnis-primary);
    color: var(--omnis-white);
}

.chat-input-area {
    padding: 16px 20px;
    background: var(--omnis-white);
    border-top: 1px solid var(--omnis-gray);
    display: flex;
    gap: 12px;
}

.chat-input {
    flex: 1;
    padding: 12px 16px;
    border: 1px solid var(--omnis-gray);
    border-radius: 24px;
    font-size: 14px;
    outline: none;
    transition: var(--transition);
}

.chat-input:focus {
    border-color: var(--omnis-primary);
    box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.1);
}

.send-button {
    width: 44px;
    height: 44px;
    background: var(--omnis-primary);
    color: var(--omnis-white);
    border: none;
    border-radius: 50%;
    cursor: pointer;
    transition: var(--transition);
    display: flex;
    align-items: center;
    justify-content: center;
}

.send-button:hover {
    background: var(--omnis-primary-light);
    transform: scale(1.05);
}

.send-button:disabled {
    background: var(--omnis-gray);
    cursor: not-allowed;
    transform: none;
}

/* =============================================================================
   Admin Interface Styles — uses --admin-* tokens (tenant-themeable)
   ============================================================================= */

/* ── Navigation ── */
.admin-nav {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 0 24px;
    height: 56px;
    background: var(--admin-surface);
    border-bottom: 1px solid var(--admin-border);
    margin-bottom: 24px;
}
.admin-nav-brand {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-right: 20px;
}
.admin-nav-logo {
    width: 28px;
    height: 28px;
    background: linear-gradient(135deg, var(--admin-primary), var(--admin-accent));
    border-radius: 6px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    font-size: 14px;
    color: var(--admin-bg);
}
.admin-nav-title {
    font-weight: 700;
    font-size: 15px;
    color: var(--admin-text);
    letter-spacing: 0.03em;
    text-transform: uppercase;
    white-space: nowrap;
}
.admin-nav-links {
    display: flex;
    gap: 2px;
    flex: 1;
}
.admin-nav-link {
    padding: 6px 14px;
    border-radius: 6px;
    font-size: 12px;
    font-weight: 600;
    color: var(--admin-text-dim);
    text-decoration: none;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    transition: all 0.2s ease;
    white-space: nowrap;
}
.admin-nav-link:hover {
    background: rgba(62, 183, 255, 0.1);
    color: var(--admin-text);
}
.admin-nav-link.active {
    background: var(--admin-primary);
    color: var(--admin-bg);
    box-shadow: 0 0 12px var(--admin-primary-glow);
}
.admin-nav-actions {
    margin-left: auto;
}

/* ── Layout ── */
.admin-container {
    max-width: 1200px;
    margin: 0 auto;
    padding: 0 24px 24px;
}

/* ── Page Header ── */
.admin-header {
    background: linear-gradient(135deg, var(--admin-primary-dark) 0%, var(--admin-primary) 100%);
    color: var(--admin-text);
    padding: 24px 32px;
    border-radius: var(--admin-radius);
    margin-bottom: 24px;
    display: flex;
    justify-content: space-between;
    align-items: center;
    box-shadow: 0 4px 20px var(--admin-primary-glow);
}

.admin-header h1 {
    font-size: 22px;
    font-weight: 700;
    letter-spacing: 0.04em;
    text-transform: uppercase;
}

.admin-header-actions {
    display: flex;
    gap: 12px;
}

/* ── Buttons ── */
.btn {
    padding: 10px 20px;
    border: none;
    border-radius: var(--admin-radius);
    font-family: var(--admin-font);
    font-size: 13px;
    font-weight: 600;
    letter-spacing: 0.03em;
    text-transform: uppercase;
    cursor: pointer;
    transition: all 0.2s ease;
    text-decoration: none;
    display: inline-flex;
    align-items: center;
    gap: 8px;
}

.btn-primary {
    background: linear-gradient(135deg, var(--admin-accent-dark), var(--admin-accent));
    color: var(--admin-bg);
}
.btn-primary:hover {
    box-shadow: 0 0 16px rgba(54, 249, 151, 0.4);
    transform: translateY(-1px);
}

.btn-secondary {
    background: var(--admin-surface);
    color: var(--admin-text-muted);
    border: 1px solid var(--admin-border);
}
.btn-secondary:hover {
    background: var(--admin-surface-hover);
    color: var(--admin-text);
    border-color: var(--admin-primary);
}

.btn-danger {
    background: var(--admin-danger);
    color: var(--admin-text);
}
.btn-danger:hover {
    box-shadow: 0 0 12px rgba(255, 107, 107, 0.4);
}

.btn-sm {
    padding: 6px 12px;
    font-size: 11px;
}

/* ── Stat Cards ── */
.stats-container {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 16px;
    margin-bottom: 24px;
}

.stat-card {
    background: var(--admin-surface);
    border: 1px solid var(--admin-border);
    border-radius: var(--admin-radius);
    padding: 20px;
    display: flex;
    align-items: center;
    gap: 16px;
}

.stat-icon {
    width: 48px;
    height: 48px;
    background: linear-gradient(135deg, var(--admin-primary-dark), var(--admin-primary));
    border-radius: 10px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 13px;
    font-weight: 700;
    color: var(--admin-bg);
    text-transform: uppercase;
    letter-spacing: 0.02em;
}

.stat-info { flex: 1; }

.stat-value {
    font-size: 28px;
    font-weight: 700;
    color: var(--admin-primary);
    line-height: 1.2;
}

.stat-label {
    font-size: 12px;
    color: var(--admin-text-dim);
    margin-top: 2px;
    text-transform: uppercase;
    letter-spacing: 0.04em;
}

/* ── Response Cards ── */
.responses-grid {
    display: grid;
    gap: 16px;
}

.response-card {
    background: var(--admin-surface);
    border: 1px solid var(--admin-border);
    border-radius: var(--admin-radius);
    padding: 20px;
    transition: all 0.2s ease;
}
.response-card:hover {
    border-color: var(--admin-primary);
    box-shadow: 0 0 12px var(--admin-primary-glow);
}

.response-card-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: 12px;
}

.response-category {
    display: inline-block;
    padding: 4px 12px;
    background: rgba(62, 183, 255, 0.15);
    color: var(--admin-primary);
    border: 1px solid rgba(62, 183, 255, 0.3);
    border-radius: 12px;
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.04em;
}

.response-card-actions {
    display: flex;
    gap: 8px;
}

.response-question {
    font-weight: 600;
    color: var(--admin-primary);
    margin-bottom: 8px;
}

.response-keywords {
    font-size: 12px;
    color: var(--admin-text-dim);
    margin-bottom: 12px;
}

.response-keywords span {
    display: inline-block;
    background: rgba(143, 160, 191, 0.15);
    color: var(--admin-text-muted);
    padding: 2px 8px;
    border-radius: 4px;
    margin-right: 4px;
    margin-bottom: 4px;
}

.response-answer {
    color: var(--admin-text-muted);
    font-size: 14px;
    line-height: 1.6;
}

/* ── Modals ── */
.modal-overlay {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: rgba(0, 0, 0, 0.6);
    backdrop-filter: blur(4px);
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 1000;
    opacity: 0;
    visibility: hidden;
    transition: all 0.2s ease;
}
.modal-overlay.active {
    opacity: 1;
    visibility: visible;
}

.modal {
    background: var(--admin-surface);
    border: 1px solid var(--admin-border);
    border-radius: var(--admin-radius);
    box-shadow: var(--admin-shadow-lg);
    width: 90%;
    max-width: 600px;
    max-height: 90vh;
    overflow-y: auto;
    transform: translateY(-20px);
    transition: all 0.2s ease;
}
.modal-overlay.active .modal {
    transform: translateY(0);
}

.modal-header {
    padding: 20px 24px;
    border-bottom: 1px solid var(--admin-border);
    display: flex;
    justify-content: space-between;
    align-items: center;
}
.modal-header h2 {
    font-size: 16px;
    font-weight: 700;
    color: var(--admin-primary);
    text-transform: uppercase;
    letter-spacing: 0.03em;
}

.modal-close {
    background: none;
    border: none;
    font-size: 24px;
    cursor: pointer;
    color: var(--admin-text-dim);
    transition: all 0.2s ease;
}
.modal-close:hover {
    color: var(--admin-danger);
}

.modal-body {
    padding: 24px;
}

.form-group {
    margin-bottom: 20px;
}
.form-group label {
    display: block;
    margin-bottom: 8px;
    font-weight: 600;
    font-size: 13px;
    color: var(--admin-text-muted);
    text-transform: uppercase;
    letter-spacing: 0.03em;
}
.form-group input,
.form-group textarea,
.form-group select {
    width: 100%;
    padding: 12px 16px;
    background: var(--admin-bg);
    border: 1px solid var(--admin-border);
    border-radius: var(--admin-radius);
    font-family: var(--admin-font);
    font-size: 14px;
    color: var(--admin-text);
    transition: all 0.2s ease;
}
.form-group input:focus,
.form-group textarea:focus,
.form-group select:focus {
    outline: none;
    border-color: var(--admin-primary);
    box-shadow: 0 0 0 3px var(--admin-primary-glow);
}
.form-group textarea {
    min-height: 100px;
    resize: vertical;
}
.form-group small {
    display: block;
    margin-top: 4px;
    color: var(--admin-text-dim);
    font-size: 12px;
}

.modal-footer {
    padding: 16px 24px;
    border-top: 1px solid var(--admin-border);
    display: flex;
    justify-content: flex-end;
    gap: 12px;
}

/* ── Toasts ── */
.toast-container {
    position: fixed;
    bottom: 20px;
    right: 20px;
    z-index: 1001;
}
.toast {
    padding: 12px 20px;
    border-radius: var(--admin-radius);
    color: var(--admin-bg);
    font-weight: 600;
    font-size: 13px;
    margin-top: 8px;
    animation: slideIn 0.3s ease;
    box-shadow: var(--admin-shadow-lg);
}
.toast.success { background: var(--admin-success); }
.toast.error { background: var(--admin-danger); color: #fff; }
.toast.warning { background: var(--admin-warning); }

@keyframes slideIn {
    from { transform: translateX(100%); opacity: 0; }
    to { transform: translateX(0); opacity: 1; }
}

/* ── Filter Bars (shared) ── */
.filter-bar {
    display: flex;
    gap: 12px;
    margin-bottom: 20px;
    flex-wrap: wrap;
}
.filter-bar select,
.filter-bar input {
    padding: 8px 12px;
    background: var(--admin-surface);
    border: 1px solid var(--admin-border);
    border-radius: var(--admin-radius);
    font-family: var(--admin-font);
    font-size: 13px;
    color: var(--admin-text);
    transition: all 0.2s ease;
}
.filter-bar select:focus,
.filter-bar input:focus {
    outline: none;
    border-color: var(--admin-primary);
    box-shadow: 0 0 0 3px var(--admin-primary-glow);
}

/* ── Empty State ── */
.empty-state {
    text-align: center;
    padding: 60px 20px;
    color: var(--admin-text-dim);
}
.empty-state h3 {
    margin-bottom: 8px;
    color: var(--admin-text-muted);
}

/* ── Responsive ── */
@media (max-width: 768px) {
    .admin-nav {
        flex-wrap: wrap;
        height: auto;
        padding: 12px 16px;
        gap: 8px;
    }
    .admin-nav-links {
        flex-wrap: wrap;
        order: 3;
        width: 100%;
    }
    .admin-header {
        flex-direction: column;
        gap: 16px;
        text-align: center;
    }
    .chat-container {
        margin: 0;
        height: 100vh;
        max-height: none;
        border-radius: 0;
    }
}